The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it’s a good idea to give your moving company four to six weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard service, require flexibility with alternate pickup and delivery dates. Roy’s Moving aspires to meet your preferred dates or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical, due to a lease expiration or real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise schedule. You should discuss your specific pickup and delivery requirements with your Roy’s Moving agent, who can advise you regarding the types and costs of services available.

If you decide to move with Roy’s Moving, a move coordinator will be assigned to you. This person will help you select services (if needed) and can answer any questions you may have throughout the entire process.

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on trucks, equipment and personnel during these periods.

However, Roy’s Moving believes you should move when it is most convenient for you. Factors involved in the decision may include:

• whether the move must be made immediately
• moving children during the school term
• separation of the family while the move is under way

A Roy’s Moving agent will need to conduct a visual survey of the all of the items you plan to move by visiting your home. Your Roy’s Moving agent will determine the approximate cost based on the amount of items you are moving and their weight and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the items to be moved. There is no charge for this estimate.

Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels and the services that you authorize or which become necessary to handle your shipment.

We don’t require an upfront down payment or deposit to book a move. If you want to pay by credit card, we’ll confirm your credit card limit within a few days prior to loading – but we won’t charge the card before the move starts.

Payment for your shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check, and major credit cards (American Express® Card, Discover® Card, Visa®, and MasterCard®).

For some residential moves, we are required to ask for your planned form of payment at the time we prepare and/or present our quote.